Returns

RETURNS

You can return the products of your order within a period of 14 calendar days from the day you receive your cosmetics and we will issue you the refund or we will manage the exchange for another. We make it very easy for you!

The products have to be in the same condition in which they were received; unopened and with the original packaging and box. If it is a pack, it cannot be divided, so it is necessary to return the entire pack.

The return will always be free in case you receive a product in bad or wrong condition, with the exception of the United Kingdom when it has customs. In the event that you want to make a return for another reason, you can do so as long as the product has not been opened or tampered with.

In this case, the cost of collecting the package is € 11.00 in Europe. Please note that we will deduct this amount from the total refund. Once we receive the returned products, we will check that everything is correct and we will contact you to confirm that the refund is processed.

What happens if the product is defective or does not match the purchased reference?

Total guarantee! We will take care of everything very easily and at no cost to you so that you continue to enjoy shopping in our store.

Contact us at info@naturalsbygina.com with the details of your order and what happened so that we can solve it quickly.

Once the carrier goes to your address to make the collection, you will only have to deliver the product you have now so that it can take care of bringing it back. Don't worry about a thing, we are delighted to make you happy with your favorite products!

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